Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Pay Monthly - Upgrade early?

Hi, I was wondering if anyone knows, is it worth phoning o2 to ask if it's possible to upgrade my phone early? My upgrade date is in just under a month but my phone screen is cracked (I have no insurance on it) I'd even be willing to pay the remainin...

Resolved! Upgraded phone - still no sim activation and refused an exchange when asked!

Hi, I went into O2 in Preston, Lancashire on Friday 12th October and I upgraded my sim only contract to a contract for a Sony Xperia T. It was all done and dusted by 3pm and I went home, being told my sim would be active in the next two hours. I had ...

Resolved! No Service

I recently moved into a new house on Saturday and have found that I have 'No Service' through-out the house. After resetting 'Network Settings' I can sometimes get 1 or 2 bars for a few minutes, but it always goes again. My partner, who uses Orange, ...

Resolved! Turkey Turning off voicemail

I'm in Turkey for a holiday and have went online to check my bill and have discovered I have been charged £4 or £5 a day for receiving spam calls from the uk on my voicemail for last few days. I have now removed my sim card from phone. Will this stop...

Resolved! Samsung Galaxy S3/LTE

Hi, In a chat with an O2 advisor yesterday I asked when O2 would be getting the LTE version of the S3. He told me that the current S3 that O2 hold already has LTE "installed". That's not correct right? He also told me that O2 will have 4G by end of M...

Resolved! Unlock code request

Hello. I'm a pay monthly customer and I filled out an unlock code request form about a week ago to have my Sony Xperia S unlocked and I've heard nothing back at all. I'm just wondering how all it takes till I recieve the unlock code please?

Resolved! Despite numerous requests, O2 STILL keep sending me text messages. STOP

Despite numerous requests, O2 STILL keep sending me text messages. Who do I have to kill to get them to stop?Customer service keep saying they have changed it.Email is enough I don't want their texts but they keep coming HELPTris

Still no signal... pushing 24 hours now!

Signal nearly been down for 24 hours now.... With not a sniff of signal at all. Says mast on my area is fixed, and the node is back up and running. Was awaiting for job confirmation yesterday but theyve probably given it to someone else by now....Tri...

Resolved! compensation

wondering why i still havent had my bill deduction yet for the service going down a few months ago? was supposed to happen in september or something but ive paid the full amount each time still.crappy service from o2 with it going down the other day ...

Top up and misleading £5 bonus credit

Hi - i just got an o2 pay as you go sim, and received an email from o2 saying Top up by10/10/2012to get your £5extra creditThe email promised a £5 credit would be posted within 48 hours. It is now some 96 hours, nothing has credited yet. After 2 chat...

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