Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Small charge on bill for something which should be covered

Hi All Silly question time and one I will be asking O2 later! I have been through my bill today with a fine tooth comb as there was a charge I didnt recognise which was genuine. However in doing so I have noticed a call off peak mobile to mobile whic...

Resolved! Diverting incoming calls while I'm abroad - monthly contract

I wonder if anyone can clarify this. I have just had a very confusing live chat with an O2 person, and I don't think he understands the question - I suspect they are in an overseas call-centreI'm going abroad soon, and want to divert all my incoming ...

Resolved! 5 days Without Service. Thanks O2!

Hi, I need urgent help as I've had no service for 5 days now, and O2 don't seem to know what they're doing. Friday morning I went into my O2 branch and took out a new contract with a iPhone 5. I explained that I already had a contract with O2 that ha...

Resolved! Think I've been scammed.

My wife was playing a game on her Samsung Tocco Lite at the weekend, and after finishing what she was doing, she received a text giving her an unlock code for a game and saying that she had been charged £4.50 for the game and that by using the unlock...

Topping Up Difficulty: What happened ot my ten pounds?

I had only 2 pence left on my phone so I topped up a Tesco. It was the first time I topped up since I bought my Samsung phone not long ago. I then topped up and I got a text back saying that I have 10 pounds and 2 pence.I then made one call later tha...

picture message and guru

were have the guru's gone you used to be able to talk to them on this web site i had to have 02 block the internet on my phone as i had an appt i couldnt stop connecting to the internet but i have just found out i cant recive picture messages beacuse...

Resolved! cancellation

I managed to chat with someone via www.o2.co.uk/mobile/contactus about cancelling my contract. I was advised to use desktop chat (I thought I was!) to speak to the retention team. I was asked to 'log on to o2, and press the 'chat' button'. I cannot f...

Sim Only ?? Anyone Got Tis

Hi has anyone got the o2 Sim Only @ £10.50 per month.(normally £13.50) with 300 mins + 500mins o2 to o2. unlimited texts. 100mb dataThanks for any info.

Resolved! I need more minutes for a month or two but don't want to increase my plan

I already increased my plan from 200 to 300 minutes. I seem to recall that I wouldn't be able to reduce it again once I had increased it. For 300 minutes I was fine with that. Due to a family illness I am bashing the inclusive minutes and am about to...

Resolved! Can I get refunded for 4th handset in 6 months?

I have posted about this same issue last week, but have since had further developments from o2. I have been a loyal o2 customer for over six years. In April 2012 I faithfully renewed my contract again for a HTC one X. I paid for insurance on top of m...

O2

Forum Posts