Is a refund possible?

[Anonymous]

Hi,

I'm a new O2 customer as of Saturday 4th Oct.

I was told my first bill would be sent in November. However, I now have a bill due for £6.50 for MMS I sent, but they were only SMS messages telling people what my new number is.

Can this mistake be refunded please? I know it's not a big amount, but that's not the point really...

Thanks,

Liz

[Anonymous]

Hi and Welcome to the Forum.

We are all customers here.

Speak to customer service on 202 or live chat.

http://www.o2.co.uk/contactus


They may reimburse you this time as a goodwill gesture.

If you sent the same message as a group sending it may have shown as a mms. Try not to send to more than 25 people at a time.

Help link http://community.o2.co.uk/t5/Other-Products-Services/Accidental-MMS-Sending-and-How-to-Avoid-it/td-p...

[jonsie]

Did you send them as group messages? If so it's possible they went as mms messagescharged at 35p each.

Some info here : Accidental MMS Sending and How to avoid it by MI5 - Here

It's possible if you speak to customer service and explain they may refund some of the charges or you could try live chat.

[Anonymous]

Alternatives such as imessage,bbm, viber, e mail or whatsapp would not carry this cost but obviously would be dependant on the other parties having these downloaded too.

[MI5]

You can ask for MMS to be removed from your account too if you wish?

[Anonymous]

Hi @Anonymous , as a refund no, if it's done it's as good will and they will only do it once so

I though I would just add some useful information for the future, so that the same doesn't happen again and you end up with more extra charges.

  How can I stop my text messages being sent as a MMS (picture message) on my Smartphone?

Below is a list of reasons why a text message is sent as a MMS (picture message) and how you can avoid this.

1. Text messages to email addresses - Don’t use an email address in the ‘To’ box when creating a text message.

2. Text messages sent to multiple contacts which include email addresses and mobile numbers – Send to mobile numbers only. If you need to send to an email address send it separately.

3. Using subject headers – Don’t use subject headers

4. Contact cards – Don’t send contact cards

5. Long Messages – If you’re sending a message with more than 360 characters, send it as 2 messages. There is a character counter on most phones that you can see when you’re writing a text message.

6. Smiley faces or emoticons – Don’t use smiley faces or emoticons.

7. Sending to more than 25 people – Try breaking the message up into smaller groups

8. Attachments (pictures, videos, sounds, music, drawings and locations) – Don’t add any attachments to the text message.

Note – Your phone will tell you if it is changing your message to an MMS (picture message). Keep your eye out for it and don’t ignore it.

[Cleoriff]

Hi @Anonymous  A good guide. However, not sure if you are aware but we already have a help topic relating to SMS/MMS

 http://community.o2.co.uk/t5/Other-Products-Services/Accidental-MMS-Sending-and-How-to-Avoid-it/td-p/689503

(Compiled by @MI5 )

[Anonymous]

Hi all,

Thanks for your help on this.

Looking at the message I sent, it does have in brackets 'no subject' so it seems I've accidentally made an SMS an MMS by not putting in a title - yay!

I shall throw myself on the mercy of O2 customer service and see what happens - that'll teach me for getting a new handset... Sigh.

[jonsie]

Good luck:smileyhappy:

[Anonymous]

We've known them to be lenient before as we all have hit learning curves.