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Level 1: Joiner
Posts: 1
Registered: ‎03-01-2016

Iphone Stolen

How do I notify O2 that my iphone has been stolen If I cannot call from abroad? I have no phone. Also I would like to see where my phones last location was but it is offline on the Find my iphone app.
Posts: 88,223
Topics: 532
Solutions: 11,383
Registered: ‎04-04-2012

Re: Iphone Stolen

Hi @Michelle007 help here https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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Posts: 72,708
Topics: 685
Registered: ‎14-01-2013

Re: Iphone Stolen

@Michelle007

You can borrow a phone or use a landline. It's imperative you report it within 24 hrs of it being stolen otherwise you will be liable for any charges incurred.

I would say use live chat as a last resort, though people are having difficulty getting through to them currently.

*The Game Is On*


Level 15: Gaining a Reputation
Posts: 768
Registered: ‎22-04-2017

Re: Iphone Stolen

If having problems using chat try a different browser
Level 63: Greatness Assured
Posts: 12,574
Registered: ‎31-03-2010

Re: Iphone Stolen

@Michelle007 If you can borrow a phone you can call customer service for free on +44800 032 1402

I DO NOT WORK FOR O2