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Babs
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Hi, I have just upgraded to an iphone 8. Do I have to cancel my iphone 5 and the account and bill or does it all automatically get moved from the old phone to the new phone?  Basically do I have to do anything. I cannot find a help line or chat. I do not want to be charged a bill each month for both phones.

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adamtemp64
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@Babs http://www.o2.co.uk/contactus has all the options for contacting o2 it is right at the bottom of the page in small text 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
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@Babs Sounds like you have taken out a new contract. You will need to cancel the iPhone 5 contract but it will not affect the new contract. Guide to cancellation here 

 

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

 

If you have upgraded & only have the iPhone 8 then you do not need to do anything as your tariff will have been updated when you upgraded

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adamtemp64
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@Babs If you upgraded online or in store it will be one bill only if it was a new contract will the 2 continue check in myo2 and you will see it all 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Babs
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thanks - a load off my mind and I have now stopped panicking! I could not find a chat thingy or any other contact on the site. I find the site very confusing actually.  Like my new phone anyway. Nice big camera for taking pics of my new, first  granddaughter. 

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adamtemp64
Level 66: Unequalled
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@Babs http://www.o2.co.uk/contactus has all the options for contacting o2 it is right at the bottom of the page in small text 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Babs
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thanks slight_smile
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jonsie
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@Babs wrote:
thanks slight_smile

Congratulations on your first grandaughter @Babs animated-champagne-image-0031

2020-Awards-jonsie5695219-2




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Babs
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thanks slight_smile

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