cancel old phone

[Babs]

Hi, I have just upgraded to an iphone 8. Do I have to cancel my iphone 5 and the account and bill or does it all automatically get moved from the old phone to the new phone?  Basically do I have to do anything. I cannot find a help line or chat. I do not want to be charged a bill each month for both phones.

[Anonymous]

@Babs Sounds like you have taken out a new contract. You will need to cancel the iPhone 5 contract but it will not affect the new contract. Guide to cancellation here 

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

If you have upgraded & only have the iPhone 8 then you do not need to do anything as your tariff will have been updated when you upgraded

[adamtemp64 Level 65: Ultra-cool]

@Babs If you upgraded online or in store it will be one bill only if it was a new contract will the 2 continue check in myo2 and you will see it all 

[Babs]

thanks - a load off my mind and I have now stopped panicking! I could not find a chat thingy or any other contact on the site. I find the site very confusing actually.  Like my new phone anyway. Nice big camera for taking pics of my new, first  granddaughter. 

[adamtemp64 Level 65: Ultra-cool · Accepted solution]

@Babs http://www.o2.co.uk/contactus has all the options for contacting o2 it is right at the bottom of the page in small text 

[Babs]

thanks

[jonsie Level 91: Illustrious]

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@Babs wrote:
thanks

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Congratulations on your first grandaughter @Babs

[Babs]

thanks