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cancel old phone
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on 15-12-2018 10:41
Hi, I have just upgraded to an iphone 8. Do I have to cancel my iphone 5 and the account and bill or does it all automatically get moved from the old phone to the new phone? Basically do I have to do anything. I cannot find a help line or chat. I do not want to be charged a bill each month for both phones.
Solved! Go to Solution.

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on 15-12-2018 10:45
@Babs Sounds like you have taken out a new contract. You will need to cancel the iPhone 5 contract but it will not affect the new contract. Guide to cancellation here
https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774
If you have upgraded & only have the iPhone 8 then you do not need to do anything as your tariff will have been updated when you upgraded
Re: cancel old phone
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on 15-12-2018 13:09
@Babs If you upgraded online or in store it will be one bill only if it was a new contract will the 2 continue check in myo2 and you will see it all
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
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on 16-12-2018 08:18
thanks - a load off my mind and I have now stopped panicking! I could not find a chat thingy or any other contact on the site. I find the site very confusing actually. Like my new phone anyway. Nice big camera for taking pics of my new, first granddaughter.

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on 16-12-2018 08:35
@Babs http://www.o2.co.uk/contactus has all the options for contacting o2 it is right at the bottom of the page in small text
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
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on 16-12-2018 08:36

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on 16-12-2018 19:33
Re: cancel old phone
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on 16-12-2018 19:34
thanks