Re: Internet not working iphone 11

Geanina · ‎19-10-2019

Internet not working iphone 11 promax

Bambino · ‎19-10-2019

@Geanina Try to change your apn to mobile.o2.co.uk and see if that makes any difference. If it doesn't, you'll need to contact customer service. https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2

MI5 · ‎19-10-2019

@Geanina

We're gonna need a bit more from you please?

Network issues? Guide: Is the network down for me or everyone?

Settings? https://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/5...

Sim issues? Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎19-10-2019

Also, are you in the UK or abroad, is this a new phone, an upgrade or outright new contract etc?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎19-10-2019

I'm guessing overseas so see the advice by @Bambino

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎19-10-2019

Based on the info given, we can do nothing but guess

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎21-10-2019

@Geanina can you give us some more detail on your issue as requested above so we can make sure you're getting the right advice.

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