cancel
Showing results for 
Search instead for 
Did you mean: 

Internet not working iphone 11

Geanina
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Internet not working iphone 11 promax
Message 1 of 7
1,883 Views
6 REPLIES 6

Bambino
Level 84: Resplendent
  • 22943 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

@Geanina Try to change your apn to mobile.o2.co.uk and see if that makes any difference. If it doesn't, you'll need to contact customer service. https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 2 of 7
1,873 Views

MI5
Level 94: Supreme
  • 143442 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Geanina 

We're gonna need a bit more from you please?

Network issues? Guide: Is the network down for me or everyone? 

Settings? https://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/5...

Sim issues? Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 7
1,872 Views

MI5
Level 94: Supreme
  • 143442 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
Also, are you in the UK or abroad, is this a new phone, an upgrade or outright new contract etc?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 7
1,870 Views

jonsie
Level 94: Supreme
  • 92921 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

MI5
Level 94: Supreme
  • 143442 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

Based on the info given, we can do nothing but guess Don't know

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 7
1,852 Views

Martin-O2
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

@Geanina can you give us some more detail on your issue as requested above so we can make sure you're getting the right advice. wink

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 7 of 7
1,799 Views