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Anonymous
Posts: 0

Re: Internet connection in Mercedes C Class

Joining the list of O2 users who find "internet connection temporarily unavailable"

 

MB dealership say that that there are staff members with O2 contracts who are successfully connecting.

 

Unfortunately I don't have the car just now as the whole COMAND system is down and with the dealer; but:

 

I also have a 4G ipad on a 3 contract - if I were to pair this as well as the phone, could the Merc take the internet from the ipad and still work with the phone for everything else?

 

Nokia Lumia 930 Windows phone + O2 4G contract + 2016 C Class with COMAND - APN settings are default and are the same as Peter's advice above

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Posts: 100,367
Topics: 546
Solutions: 12,753
Registered: ‎04-04-2012

Re: Internet connection in Mercedes C Class

I have a feeling it's only iPhones and the O2 carrier profile (at the time) that gave problems.
This may well have been resolved with carrier profile updates by now (maybe) but your windows phone should be OK as far as we know.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Former Staff
Posts: 11,573
Registered: ‎13-08-2012

Re: Internet connection in Mercedes C Class

Hi guys,

 

See how you get on with it for the next day or so if its saying 'temporarily unavailble'. I'll keep an eye here and find out if there are any known issues to be aware of if needed.

 

Welcome to the forum guys Smiley Happy

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Anonymous
Posts: 0

Re: Internet connection in Mercedes C Class

So, while my car is in the dealers they have lent me another. Perfect chance to test things...

 

Tried ipad with 4G sim card in it - connected straight away as soon as I switched on Mobile Hotspot. Tick

 

Tried with Windows Phone / O2 4G several times doing the exact same thing (and some variants) - no connection!

 

Irony in this case is that it is the Apple product that worked - though I suspect it is more the Three sim vs. the O2 sim...

 

Further thoughts?

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Posts: 100,367
Topics: 546
Solutions: 12,753
Registered: ‎04-04-2012

Re: Internet connection in Mercedes C Class

Try the o2 sim in the phone?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Internet connection in Mercedes C Class

Hi,

 

the O2 sim is in the phone, the 3 sim is wireless mobile only and in the ipad - non-swappable unfortunately :-(

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Posts: 100,367
Topics: 546
Solutions: 12,753
Registered: ‎04-04-2012

Re: Internet connection in Mercedes C Class

Ah right, sorry - it must still be an o2 issue then I guess?
Get one of those guys at the dealers to show you how they got theirs working......?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Internet connection in Mercedes C Class

[ Edited ]

latest research:

Mercedes COMAND appears to require the Bluetooth Dial Up Networking (DUN) standard

 

Nokia Lumia 950 does not seem to have this, but instead uses a more modern PAN standard for bluetooth/wireless tethering

 

Windows 10 Mobile does not seem to have option for enabling DUN (windows 7 mobile did!)

 

There's an Android app called BlueDUN that creates the capability provided that: a) using an Android phone, and b) have to have it running before tethering each time enter the car.

 

Back to it being Mercedes' problem for not supporting latest standards...

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Posts: 100,367
Topics: 546
Solutions: 12,753
Registered: ‎04-04-2012

Re: Internet connection in Mercedes C Class

Thanks for the update.
Sorry it's not a successful one though.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Internet connection in Mercedes C Class

Hi all

 

bumping this to see if there is an update

 

i have the same issue with my c350e and iPhone 6s on O2

 

many thanks 

Neal