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Internet connection in Mercedes C Class

Anonymous
Not applicable

Hi, my car has the ability to connect to the internet through my Iphone 6  pay monthly. The car pairs with the phone using bluetooth no problem, and making and receiving calls is fine. The issue comes when i try to connect to the internet. The message is 'Data communication is temporarily unavailable'. This also happens with my work samsun phone also on O2. But with the Mercedes dealership, we got all different phones on all different networks to work with no problem. It is purely O2. Mercedes say they are not aware of anything, so i am trying so far unsuccessfully to get some thoughts or answers from O2.

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Anonymous
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Maybe the site do ordinators @Toby @Anonymous can ask up the chain for you. 

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MI5
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What data connection is showing on your phone when you try, ie G, E, H etc ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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viridis
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So the phone pairs with the car, I assume via Bluetooth?
Have you set up a secondary connection for the data or is that via Bluetooth connectivity too?
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viridis
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Is Bluetooth tethering switched on, in the handsets network settings?
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Anonymous
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It sounds like the phones thinks it's on a voice call, hence the no Data connection available?
O2 seems to be the only network that will not allow you to simultaneously make a call and use a data connection!
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MI5
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All Samsung's shut off data when connected to a car handsfree system - I don't know about iPhone's but it could be a phone specific issue.
O2 do allow simultaneous calls and data as long as you are on a 3G connection.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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viridis
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@MI5 do they have an option for Bluetooth tethering on Sammy?
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MI5
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Yes but not when connected to the car system.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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viridis
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So either / or.
Thanks @MI5
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