Incoming premium messages

[Saskia76]

How do I stop incoming premium messages currently being charged at £3.75 each? No phone number for customer services, I have no social media and no time to go to an O2 store to get advice

[MI5 · Accepted solution]

@Saskia76 

Community help here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

Independent help here www.payforitsucks.co.uk

[TallTrees]

Hello @Saskia76
Very sorry to hear that you have been a victim of these despicable scammers. With the above advices you will get your money back. Get your money back, it may take a little effort but don't let these scum bags get your money😠
Glad you came to the o2 community forum welcome and good luck ! TallTrees

[Mi-Amigo]

Hi @Saskia76 

Sorry to hear you have fallen victim to a premium message scam.

Please check out the very useful advice offered.

Did the text message include mention of stopping future messages by texting STOP? If so text STOP straight away.

Call O2 customer service and ask for a bar to direct bill and bar to premium calls on your phone.

I hope you are successful in getting your money back.

Welcome to the Community 

[Bambino]

@Saskia76  Customer service is 202 from your mobile and is a free call.

[Saskia76]

Thanks 👍

[Saskia76]

Thanks so much