Impossible upgrade

[AW82_82]

I have been trying to upgrade my SIM only deal to a new device plan for a pixel 6. 

Unfortunately O2 have updated their systems and moved many SIM only customers to their new 360 system, which means I cannot upgrade online or in store.

If I try and upgrade via 202 they can't access the same deals I can online or in-store.

TLDR; no £100 discount from anything you pay upfront and stock options are limited (no pixel 6 other than in coral).

Has anyone else had the same issue? 

[Martin-O2]

I'm going to pick this one up with the wider team and find out what's happening. @AW82_82, @Lindsey0209 I'll need to grab some details to do this so I'll drop you a private message so we can discuss further. 

[AW82_82]

Same! I've been on O2 since Orange was a network. Hopefully we get a resolution soon

[Medran]

Also not able to upgrade… I keep getting an error and to contact customer service. Twice I’ve contacted customer service and rather than pick up the original in progress basket they made me go through an hour of sales spiel each. 1st one hung up on me after an hour. Second time was via social media and got all the way to send me the link to accept the contract deal which now says I can’t use the service. 🤷🏻‍♂️🤷🏻‍♂️🤷🏻‍♂️

@Martin-O2 Not sure if this is related? Seems odd as I’ve been an o2 customer for years and never had a problem upgrading. 🤦🏻‍♂️