Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! how do you chat with O2 service team

I have tried everything, but it seems O2 has successfully created a full loop that takes you back to the same page when you click on help and redirect you to select option what you need help with, I'm surprised they have not created a help button whi...

Resolved! Ordered a phone

I ordered a pay monthly contract and it said it’s being processed and checked which can take up to 24 hours. It has now been over 24 hours and still not got anything but I have been charged the upfront cost.

Resolved! Unable to speak to anyone as Staff constantly busy

I’ve been trying to start a conversation with someone from o2 since yesterday but constantly get the message that all operators are busy? With the amount I’m paying to be with this network I’d expect better results.

Failed Credit Check

So I’m trying to buy an Apple Watch to go with my o2 sim. And I’m declined the credit. I’m actually with Equifax and my credit rating is classed as excellent. I spoke to credit referrals who filled out the form to get it reviewed and all I got back t...

Resolved! SIM only – do I have to cancel even though I am out of the minimum term?

Hi, I moved onto a SIM-only deal around 18 months ago, it was a 12-month SIM-only deal. I have now moved to UW as it's a cheaper deal. I have transferred my number to UW. Do I need to cancel the O2 SIM-only contract, even though I am out of contract?...

Resolved! Number port not complete

Hi everyone. I submitted a few requests for my number to port over to O2 and none of them seem to have gone through, so I gave them a call this Monday and they said it would be done Tuesday. They asked me to turn my phone off until 6pm on Tuesday. Fa...

Resolved! How to get reconnected

Hello. My phone has been cut off completely. I want to pay my bill but I can't phone any number and I can't log in with my phone because I need to be able to receive a text thanks to the two step verification. How am I supposed to pay my bill?

Resolved! Bill payment

I recently paid my device plan but 02 took 2 lots

Unable to receive Calls

I swapped to O2 from EE and my EE sim is now not active and when i call my number it goes to O2 Voice Mail but no calls are coming to my phone. Has the sim that O2 has sent me not taken on my old number.

Resolved! account holder for three separate telephones

hi I am the account holder (bill payor) for three phones for three different people and i can go onto my account and see everything. However the two other users cannot see their own data without logging into my account which shows all three bills and...

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