Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 21861 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 207691 Views
  • 2 replies
  • 2 kudos

Resolved! money debited but oder dint placed

hi this is krishna chaitanya kollipara i have placed a sim and phone contract ,money got debited but could not get any order no or any other conformation regarding my order

krishna by Level 1: Joiner
  • 230 Views
  • 1 replies
  • 0 kudos

Resolved! Spend cap

How do I apply a 0 spend cap to my phone 

JR7 by Level 1: Joiner
  • 219 Views
  • 1 replies
  • 0 kudos

Resolved! E sim swap

Hi guys i currently have a standard sim and an e sim on my iphome XR. The e sim is for my business so i can have 2 lines on one phone. I have just taken delivery of a new handset but wondering how i transfer the e sim and number to the new handset? T...

Resolved! Scam text

I just received what I assume is a scam text. It's vaguely worded, with an oddly terse first sentence that is neither a statement nor a question. It reads: 'O2: Trouble processing your latest bill. To update your billing details and avoid additional ...

Martin13 by Level 1: Joiner
  • 422 Views
  • 1 replies
  • 0 kudos

Resolved! upgrade

I was talking to Ash earlier and was cut off suddenly. Hoping to speak to ner again

7348 by Level 1: Joiner
  • 218 Views
  • 1 replies
  • 0 kudos

Resolved! Keep number

I’ve tried multiple times on the app and phoning up to keep my old number, I keep getting cut off or the app doesn’t accept it

Liam23 by Level 1: Joiner
  • 347 Views
  • 3 replies
  • 0 kudos

Resolved! Sim Swap??

Hi all. I just finished my last contract and I decided to upgrade to Sim only for 12 months. O2 sent me a brand new Sim Card. What for? My phone working fine with new contract and should I swap sim card for new anyway ? Thanks for help.

Resolved! Sim card

Hi, just received my new phone thanks but there is no sim card with it is it supposed to have one or do you send seperatly?

Ora by Level 1: Joiner
  • 244 Views
  • 1 replies
  • 0 kudos

Resolved! Can’t pay bill!

The app won’t let me pay my monthly bill for my apple airpods and now it says it is overdue

Ke3 by Level 1: Joiner
  • 232 Views
  • 1 replies
  • 0 kudos