Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 225810 Views
  • 2 replies
  • 2 kudos

Resolved! Bill

Hi I'm a new customer and just got a monthly bill to pay but have not even gotten my phone yet. Not a great start to our relationship

JacoO by Level 1: Joiner
  • 251 Views
  • 1 replies
  • 0 kudos

Porting number but temporary SIM number still shows on texts

Hello,I recently changed providers from Virgin to O2 (on 29 December 2021) and ported my original number (ending 752) over. All worked well and still does. However, when I call or text my wife (also on O2) or my daughter (on Virgin) they get a displa...

Raich by Level 1: Joiner
  • 7102 Views
  • 1 replies
  • 0 kudos

Resolved! Can't pay my phone bill

Your online portal isn't allowing me to pay for my devices. I had an overdue balance which needed paying. I tried to set up a payment option but you cancelled my phone and shut everything off so now I am not able to pay anything. Please email me **Pe...

Leah93 by Level 1: Joiner
  • 391 Views
  • 1 replies
  • 0 kudos

Resolved! Change payment date

Please can I change my payment date to the 1st of the month ASAP 

Resolved! Charged £140 for a call not on my IPhone

I have been making Whattsapp call to my parents abroad over Christmas and was charged £150 for a 56 minute call on 18 Dec. Strangely this call is not in my IPhone history at all. Then on 25 Dec I was charged £7 for a 2 minute call to the same number....

Resolved! Missing Refund

Phone order placed on 30/12/2021. I changed my mind and cancelled it by phone later that same morning. O2's customer service advisor stated that it was cancelled but in the very unlikely event it was delivered, I should refuse to accept the delivery ...

KenW4 by Level 1: Joiner
  • 1160 Views
  • 6 replies
  • 1 kudos

Resolved! A payment

Hi i have received mutlipal emails saying i am over due on a bill and its come out of my bank account on the 5th January 2022

Sianie by Level 1: Joiner
  • 415 Views
  • 2 replies
  • 0 kudos

Resolved! Check transactions

Hi I have 2 transactions both for £15 each pending on my account can you please tell me what this is .

83 by Level 1: Joiner
  • 454 Views
  • 2 replies
  • 0 kudos