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Jaf0412
Level 1: Joiner
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I’ve received new sim I can get calls but I can’t send or receive iMessages or go on internet
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MI5
Level 94: Supreme
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@Jaf0412 

It will have a sim block and a block on your account too.

Call customer service to have both lifted.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Jaf0412
Level 1: Joiner
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Registered:
I’ve received new sim I can get calls but I can’t send or receive iMessages or go on internet
Message 2 of 5
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MI5
Level 94: Supreme
  • 143429 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Jaf0412 

What was the new sim for?

There may be bars on it or restrictions.

Have you rebooted the phone?

If you need to call customer service Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 5
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Jaf0412
Level 1: Joiner
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Registered:
I lost my phone so it’s a new iPhone and sim,
Message 4 of 5
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MI5
Level 94: Supreme
  • 143429 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Jaf0412 

It will have a sim block and a block on your account too.

Call customer service to have both lifted.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 5
510 Views