custom-community-header-logo.text

Jaf0412 · ‎12-08-2020

I’ve received new sim I can get calls but I can’t send or receive iMessages or go on internet

MI5 · ‎12-08-2020

It will have a sim block and a block on your account too.

Call customer service to have both lifted.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Jaf0412 · ‎12-08-2020

I’ve received new sim I can get calls but I can’t send or receive iMessages or go on internet

MI5 · ‎12-08-2020

@Jaf0412

What was the new sim for?

There may be bars on it or restrictions.

Have you rebooted the phone?

If you need to call customer service Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Jaf0412 · ‎12-08-2020

I lost my phone so it’s a new iPhone and sim,

MI5 · ‎12-08-2020

@Jaf0412

It will have a sim block and a block on your account too.

Call customer service to have both lifted.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

custom-community-header-logo.text

Imessage

Re connect

Trying to pay my bill

Lost sim

PAC code

Sim only tariff