Imessage not verifying

[mtj98_]

Moved from Virgin Media in May and not had any issues with iMessage or FaceTime since today. Not able to send a message to 48369. Any ideas on how to resolve this?

[madasaf1sh]

@mtj98_ 

That shortcode 48369 is not valid in the UK, it is a North American Shortcode, but try the below

1) If you got blank sim or moved number: Make sure you have Settings -> Phone > My number entered correctly   

2) Go to Settings -> Your Name ( Apple ID settings) -> Name, Phone Numbers, Email ->  Contactable At -> Edit -> add and verify your number

3) Turn on and off your iMessages/FaceTime 

[mtj98_]

My number hasn’t changed at all. I’ve just moved network. I got a new phone and SIM card from O2 weeks after I moved from Virgin which has been working smoothly till this morning. 

[MI5]

@mtj98_ 

Is your date and time correct and set on automatic?

Resetting your network settings might also help although you will lose any saved wifi passwords.

[mtj98_]

Yeah I’ve done all that. I can no longer turn on iMessage/Facetime

[MI5]

@mtj98_ 

I'd speak to Apple as you've checked all the obvious things Genius Bar Reservation and Apple Support Options - Apple (UK)

[mtj98_]

I've spoken to Apple and they can't help me either. Can this be due to the SIM card?

[MI5]

@mtj98_ 

It could be. Pop in your local O2 store with photo ID for a new one to try.