iMessage not working after switching

[DanDan2]

Can someone help. I’ve recently switched from EE , my number has finally transferred but now unable to get iMessages and FaceTime,

thanks 

Dan 

[Cleoriff]

@DanDan2 

I'll tag @O2Sarah- for you. Hopefully she can help.

[O2Sarah- · Accepted solution]

Thanks for the tag @Cleoriff 😊

@DanDan2 I will send you a private message so we can check your account. 

[Cleoriff]

Thanks @O2Sarah- xx

[Breanna]

Were you able to get this sorted @DanDan2?

[DanDan2]

Not yet no. Normal text messages are now working occasionally, but still no iMessage or FaceTime unfortunately 

[mtj98_]

Has your issue been resolved?