Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Student discount

How can i get my student discount added as code doesnt work and no one seems to able to help justv telling me to send the text which ive done but says wrong

Resolved! Sim swap

Hi I've swapped my sim as lost my phone over 48 hours ago and still hasn't swapped

Resolved! Phone

Hi I can’t get into my 02 account

Resolved! Account not updating after Switch up

So on the 11th of this month I upgraded from the Xperia 1v to the z fold 5 but my account hasn't updated since then and still shows I have the Xperia and the old tariff that I had with it. It still says on my account that they are sorting my upgrade....

Resolved! Where’s the live chat on here?

Where is the live chat please?

Resolved! Settling contract and switching to sim only, but in daughters name?

Not sure the best way to do this... I have an o2 account set up for a phone I got for my daughter. The device plan has around £200 still to pay, so I want to pay that and close that account, so she can open an account in her own name and arrange her ...

Contact ending and want a sim only deal with o2

My contract ends next month and I only want a sim deal 12 months contract only next. I've found a deal on uswitch with o2 that suits me. How do I go about selecting this deal and keeping my number and automatically switching to this once my contract ...

Resolved! Help order

Help, I’ve had this text but don’t understand it: Just confirming your order has gone through - thanks. Your order number is *************, and you can check on its progress through My O2: https://mymobile2.o2.co.uk/order-history

Resolved! KMM2144338495V67268L0KM

Hello, I ordered this on 13/08/2023 and still have not received my sim. Can I have a delivery update please? Cheers,

Bill

I need to get a copy of my O2 bill, showing my name and address Is this possible please? Ideally, a PDF file

O2

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