I want to receive automatic VAT bills, how do i go about it?

[Anonymous]

I have to ring or live chat every couple of months to get a bill with VAT details for my small business, why can you not just generate a bill with it already on, on the bottom, it always says THIS IS NOT A VAT INVOICE!?

[MI5]

I'm not sure why this has to be so difficult but many do seem to have this problem......?

[jonsie]

I thought they had changed the system now to produce VAT invoices. My consumer account certainly has.

[Anonymous]

I thought a person had to request one via customer services and wasn't automatic.

[Anonymous]

yes, drives me nutty and you can't email anymore so you have a sit in a phone queue or go through the dreaded live chat! think you perhaps have to be a business account holder which probably entails a high premium!

[jonsie]

Mine are all VAT invoices when I download them. There is even a link in My O2 for the vat invoice.

[Anonymous · Accepted solution]

Help link from O2 http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

[jonsie]

[Cleoriff]

Thanks for showing that @jonsie  If you can get it so easily...then surely others should be the same?

[jonsie]

I thought they were changing the system for everyone @Cleoriff perhaps there's a time scale involved?