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I use face recognition and a pin but have forgot my pin and can't unlock phone

Jude-cornwall
Level 1: Joiner
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on ‎15-01-2020 20:00

on ‎15-01-2020 20:00

Is there another solution to opening my phone as going onto the o2 site I have to put in a code they send to my phone to verify it's me getting onto my account!

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MI5
Level 94: Supreme
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on ‎15-01-2020 20:10

on ‎15-01-2020 20:10

@Jude-cornwall 

If it's an android phone, keep entering a pin around 10 times and phone will give you the option to reset with your google account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Marjo
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on ‎16-01-2020 17:04

on ‎16-01-2020 17:04

Hey @Jude-cornwall , did you manage to unlock your phone in the end? It would be lovely to hear how you're getting on. slight_smile

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