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Level 1: Joiner
Posts: 1
Registered: ‎15-01-2020

I use face recognition and a pin but have forgot my pin and can't unlock phone

Is there another solution to opening my phone as going onto the o2 site I have to put in a code they send to my phone to verify it's me getting onto my account!

Posts: 115,406
Topics: 571
Solutions: 15,781
Registered: ‎04-04-2012

Re: I use face recognition and a pin but have forgot my pin and can't unlock phone

@Jude-cornwall 

If it's an android phone, keep entering a pin around 10 times and phone will give you the option to reset with your google account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 7,869
Registered: ‎23-07-2014

Re: I use face recognition and a pin but have forgot my pin and can't unlock phone

Hey @Jude-cornwall , did you manage to unlock your phone in the end? It would be lovely to hear how you're getting on. Smiley Happy

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