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Level 1: Joiner
Posts: 1
Registered: ‎14-03-2019
Accepted Solution

Cancel Contract within 14 days

I Very recently upgraded my device on my contract but have quickly realised I am unhappy with my new phone. I wish to return it but had several questions I wished to ask:

-I know I can return the Item within 14 days of purchase, but are there any conditions for this? Or can I just return it because I no longer want it?

-Does the phone have to be returned to the same store I bought it from?

-If I leave O2 can I transfer my number to a new provider?

 

Posts: 115,406
Topics: 571
Solutions: 15,781
Registered: ‎04-04-2012

Re: Cancel Contract within 14 days

[ Edited ]

@BigBoiBob no reason is required, just return everything you got with the phone to the same place..

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

How to get PAC here https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Cancel Contract within 14 days

Hey @BigBoiBob , and sorry to hear you're not happy with your new phone! I hope the information above answered your questions, but please let us know if you need any further help. slight smile

 

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Level 1: Joiner
Posts: 1
Registered: ‎16-01-2020

Re: Cancel Contract within 14 days

I have just taken out a sim only contract with O2 but I am unhappy. I have transferred my number across from my previous provider 3.

 

However, I have seen a better sim only contract with O2 and have taken this one in addition - is it possible to cancel my previous contract (within the 14 days cancellation period) and keep my original phone number?

 

Can this be done if I am off from o2 to o2? I am worried I will lose my phone number because it is within the 14 day cancellation period and I won't be able to transfer my phone number.

Posts: 115,406
Topics: 571
Solutions: 15,781
Registered: ‎04-04-2012

Re: Cancel Contract within 14 days

@Macky 

I can't see any reason why not but you'll need to get customer services to do it.

Call them on 202 Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)