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I haven't received my sim card

LynnHaworth100
Level 1: Joiner
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on ‎23-06-2024 09:51

on ‎23-06-2024 09:51

I haven't received my sim it was due on the 14th June and I've been billed the cheek

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MI5
Level 94: Supreme
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on ‎23-06-2024 11:00

on ‎23-06-2024 11:00

@LynnHaworth100 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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pgn
Level 76: Forum Legend
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on ‎23-06-2024 18:17

on ‎23-06-2024 18:17

You are always billed once a new contract is signed, as payment is taken, usually via Direct debit, 14days after bill is issued - same across all UK mobile networks, not unique to O2, @LynnHaworth100.

Links to O2 Social Media Team here
NoAccountAccess

O2CommunityAward


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