I have recently had my O2 sim replaced and have set up my voicemail but I cant retrive messages.

[PaulS2]

The voicemail seems to work from the caller perspective but when I call 901 I get the message "No new messages"

[pgn]

Guide: All you need to know about O2 Voicemail 901 should get you sorted, @PaulS2 - Good luck!

[PaulS2]

Ive tried looking at the guide to voicemail but that doesn't seem to help

[pgn]

@PaulS2 - We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Social Media, links just below this post, they should be able to help you with this. Good luck!

[pgn]

One more thing you might try, while you wait for the O2 Social Media Team to respond, @PaulS2 - call your mobile from another phone and leave yourself a message.

Then listen to it via 901 and delete it on your mobile. This should reset any stuck notification. Hope that sorts it for you.

[pgn]

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@PaulS2 wrote:

Ive tried looking at the guide to voicemail but that doesn't seem to help

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Did calling your mobile from another phone help at all, @PaulS2?

[PaulS2]

Problem solved after visit to local shop

[pgn]

Good job, @PaulS2 - any idea what they did?

[PaulS2]

Keyed in a code to switch it off and then another to turn it back on !!!!!

[pgn · Accepted solution]

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@PaulS2 wrote:

Keyed in a code to switch it off and then another to turn it back on !!!!!

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Ah - probably one of the first set of codes in the 901 Voicemail guide attached further up this thread:

Turning on VM
Dial 1750 and press send
Turning off VM
Dial 1760 and press send

Thanks for confirming, glad you got sorted, @PaulS2.