Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 231671 Views
  • 2 replies
  • 2 kudos

Resolved! DPD- phone has “Disappeared”

Hi,I have an ongoing issue with a new upgrade, I ordered the phone on 07/01 and paid for next day delivery. DPD confirmed they had the parcel on 08/01 and have since not delivered it, I’ve chased this and had an investigation opened for it. Today I w...

BlueEyed by Level 1: Joiner
  • 2191 Views
  • 5 replies
  • 0 kudos

Resolved! Lost sim card

Need a new sim card as I've lost mine abroad

Kidus by Level 1: Joiner
  • 462 Views
  • 2 replies
  • 0 kudos

Resolved! My phone service been stopped

Hello just out of curiosity my phone service been stopped this week due to missing payment on my bills this month because of personal circumstances,let’s say I pay t end of this month would they reinstate my phone service back?

Ozie by Level 1: Joiner
  • 515 Views
  • 1 replies
  • 0 kudos

Resolved! Payment

I want to make the payment but why are you rejecting my card?

Luena by Level 1: Joiner
  • 318 Views
  • 1 replies
  • 0 kudos

Resolved! Disconnected

So I have 2 contracts out on my account. I was late paying the bills for both contracts and due to this I'm assuming they have been disconnected. I have now paid the outstanding balance is there anyway for my number to be connected back to o2. I can ...

Cass95 by Level 1: Joiner
  • 649 Views
  • 1 replies
  • 0 kudos

Resolved! Incoming calls

On the 5th of January I flew out to the U.S.A. I have the O2 bolt on and therefore I expected to be able to receive and make calls, in addition to using data. I was unable to receive any calls though WhatsApp; Data and the making of calls was fine. I...

Resolved! Porting issues

Hi I just transferred from EE to O2 and my old number has failed to transfer over so far. This seems to be a recurring issue with O2 from the posts I have seen in the O2 community! My old number is linked to personal and work accounts and so I really...

Karen2023 by Level 1: Joiner
  • 1244 Views
  • 1 replies
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Resolved! My bill doesnt include third party discount

Spoiler (Highlight to read)Spoiler (Highlight to read) Hi, today I signed up to a contract with o2 as a new customer. I found a deal through uSwitch for an Iphone 13 at £36 a month. When going through adding my details etc, there was a breakdown of t...

Vindverde by Level 1: Joiner
  • 1563 Views
  • 5 replies
  • 0 kudos

Resolved! Pay monthly contract

I'm looking at getting a pay monthly sim only with roam in 75 countries, however, it doesn't mention this roaming in the contract or check out. I don't want to pay for something unless it is stated in the contract. How do I confirm the exact details ...

Bob13 by Level 1: Joiner
  • 505 Views
  • 3 replies
  • 0 kudos

Resolved! Bill History

Can you tell me how I can find my bill history from April 2021 as I am filling in my tax return. Regards Sean.

Matey by Level 1: Joiner
  • 363 Views
  • 1 replies
  • 0 kudos