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I can't top up my phone

Anonymous
Not applicable
Just got a new sim with you I've been trying to top it up all night and this morning but it won't work can I have some advise please? Thanks
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MI5
Level 94: Supreme
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There is a batch of fault sim cards going around too so try cs as they might have to send you another one.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

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Cleoriff
Level 94: Supreme
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Hi @Anonymous welcome to the forum

have a look at this guide (Scroll down to PAYG)

http://community.o2.co.uk/t5/Discussions-Feedback/Ways-to-pay-guidelines/m-p/874982

Some people find they need to top up with a voucher first ..but if having problems contact CS on 4445

 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 6
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MI5
Level 94: Supreme
  • 152011 Posts
  • 651 Topics
  • 28909 Solutions
Registered:
There is a batch of fault sim cards going around too so try cs as they might have to send you another one.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 6
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Anonymous
Not applicable
Thank you
Message 4 of 6
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Anonymous
Not applicable
Thank you
Message 5 of 6
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Cleoriff
  • 128200 Posts
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@Anonymous wrote:
Thank you

You're welcome @Anonymous Hope you get sorted soon

Veritas Numquam Perit

Girl in a jacket
Message 6 of 6
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