20-09-2024 11:57
20-09-2024 12:02
Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you
See links below
Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255
20-09-2024 12:28
So you went through USwitch, chose existing customer and then upgrade?
Then what happened? Was it after the affordability checks?