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I am being charged for messages when I haven't sent a photo?

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Anonymous
Not applicable

on ‎31-07-2017 01:30

on ‎31-07-2017 01:30

I have just noticed on my bill that I have a charge for messages in my bill .I never send photos over text and have checked back to see dates etc and just texts?
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adamtemp64
Level 66: Unequalled
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on ‎31-07-2017 04:20

on ‎31-07-2017 04:20

This may help explain https://community.o2.co.uk/t5/Other-Products-Services/Accidental-MMS-Sending-and-How-to-Avoid-it/td-...

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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adamtemp64
Level 66: Unequalled
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on ‎31-07-2017 04:20

on ‎31-07-2017 04:20

This may help explain https://community.o2.co.uk/t5/Other-Products-Services/Accidental-MMS-Sending-and-How-to-Avoid-it/td-...

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
Not applicable

on ‎31-07-2017 07:42

on ‎31-07-2017 07:42

Have you been sending long text messages? They will convert into mms
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MI5
Level 94: Supreme
In response to Anonymous
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on ‎31-07-2017 09:00

on ‎31-07-2017 09:00

Go onto your phone settings and disable
MMS to prevent auto conversion.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MercedesS
Former Staff
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on ‎02-08-2017 10:39

on ‎02-08-2017 10:39

Hello @Anonymous,

welcome to the O2 community! Did you find out what the problem was? Feedback

 

Thanks @MI5, @Anonymous and @adamtemp64 for your help! 

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community
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