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How to switch from uswitch

PetiaOM
Level 1: Joiner
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on ‎25-12-2019 09:37

on ‎25-12-2019 09:37

My daughter's phone was for upgrade. I purchased one for her (pay monthly deal) from uswitch and she had already put her old sim and it's working. My question is. What do I do now and how I switch her old deal to the new one?
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Cleoriff
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on ‎25-12-2019 09:47

on ‎25-12-2019 09:47

Hi @PetiaOM 

Have you checked My O2 to see what's showing there? http://www.o2.co.uk/myo2 

If the new tariff isnt showing she may have to reboot the phone, (turn on and off) and see if the new tariff shows then. If not, then contact customer services to reset the account Guide: How to find help & contact O2 

Best of luck and welcome to the forum Welcome

Veritas Numquam Perit

Girl in a jacket
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MI5
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on ‎25-12-2019 10:10

on ‎25-12-2019 10:10

@PetiaOM 

As this will be a new contract she needs to use the new SIM that came with the new phone. 

If she wants to keep the same number as her old contract, she needs to call customer service to migrate her old number to the new contract. This will end the old contract and generate the final bill if applicable. 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
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on ‎30-12-2019 12:41

on ‎30-12-2019 12:41

How are you getting on with this @PetiaOM ? Have you managed to switch the account over? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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