How to renew monthly contract after message that you are out of contract? Human please!

[ShiftiShona]

I have been advised by phone message my minimum airtime contract has expired. Customer services not helpful, I cannot get to a human. I tried web and cannot find in either my 02 or my account etc how to do this. Is there any way I can e-mail O2 and at what address. I have spent all day trying to contact a human. Help

[MI5 · Accepted solution]

@ShiftiShona 

Your contract will continue to run on a rolling 30 day basis unless you cancel.

If you wish to upgrade you can call 202 and say "upgrade" or you can do it through the options in your MyO2 http://www.o2.co.uk/myo2

[madasaf1sh]

@ShiftiShona

o2 dont offer email support.

If you cant find anything in myo2, then it sounds like one of o2's "trusted partners" on the prowl, as o2 wont call you to say you are out of contract.

If you need to contact o2 you can do so via live chat if and when an agent is free by going to https://www.o2.co.uk/contact us or dialling 202 or 0844 809 0202

When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

[jonsie]

Your contract just carries on a monthly basis until you want to cancel or upgrade

Guide: Cancelling Your Contract 

Do nothing if you want to keep the contract running or possibly look at upgrading to a sim only contract if you are happy with your phone

You will probably get a better deal if you want to upgrade via My O2.

[gmarkj]

Does your my o2 say that your minimum term has been reached, or that you are available to upgrade?