Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Highlighted
Posts: 74,499
Topics: 558
Solutions: 3,474
Registered: ‎04-01-2009

Re: How to Lengthen Ringtime on any O2 Mobile

Have you tried the code ##002# which will cancel all existing diverts and then trying the ringtime code **61*901*11*25# 

Highlighted
Level 3: Thinker
Posts: 32
Registered: ‎16-09-2016

Re: How to Lengthen Ringtime on any O2 Mobile

I just tried ##002# and receive exactly the same error message

Highlighted
Posts: 92,989
Topics: 541
Solutions: 11,953
Registered: ‎04-04-2012

Re: How to Lengthen Ringtime on any O2 Mobile

You appear to be suffering from the same error that O2 said they had fixed back in April.
As suggested, you need to call them I'm afraid to log the issue so it can be investigated.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 3: Thinker
Posts: 32
Registered: ‎16-09-2016

Re: How to Lengthen Ringtime on any O2 Mobile

I've just been on a lengthy call with Customer Services. The upshot was that they didn't know why it wasn't working for me and asked me to go into an O2 shop. 😕☹️

 

Very disappointing!

Highlighted
Posts: 92,989
Topics: 541
Solutions: 11,953
Registered: ‎04-04-2012

Re: How to Lengthen Ringtime on any O2 Mobile

@Martin-O2 can you help out here please.
Issue was a technical network problem earlier in the year which seems to either still be effecting some people or has resurfaced.
Customer services doing the usual if the question is too difficult for them!
This needs to go to 2nd line support please.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 3: Thinker
Posts: 32
Registered: ‎16-09-2016

Re: How to Lengthen Ringtime on any O2 Mobile

Thanks very much :-)
Highlighted
Community Manager
Posts: 6,600
Registered: ‎18-02-2016

Re: How to Lengthen Ringtime on any O2 Mobile

Thanks for the tag @MI5@hayw77 I'll send you a private message to get a few details and see what we can do to help! wink

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature

Highlighted
Posts: 92,989
Topics: 541
Solutions: 11,953
Registered: ‎04-04-2012

Re: How to Lengthen Ringtime on any O2 Mobile

Cheers mate
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 3: Thinker
Posts: 32
Registered: ‎16-09-2016

Re: How to Lengthen Ringtime on any O2 Mobile

Thanks to Martin and MI5, O2 technician sorted problem very quickly. The problem was caused by my account having WiFi calling enabled on my device (Nexus 6P) which is not a supported device. The technician removed the feature from my account and now all is working. There wouldn't have been a problem if my device was supported for WiFi calling.
Thanks again guys 😊
p.s....I'm being dumb, but how do I tag your I'd's in a post so that you are alerted? 🙄
Highlighted
Posts: 74,499
Topics: 558
Solutions: 3,474
Registered: ‎04-01-2009

Re: How to Lengthen Ringtime on any O2 Mobile

Just use the symbol @ before the name 😀