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Anonymous
Posts: 0

Re: How to Lengthen Ringtime on any O2 Mobile

I have typed the code exactly as stated numerous times with exactly the same result. The customer service on 202 told me to leave out the 11 and replace with the 30# but it still says unknown error and fails.

 

They told me to go into an O2 shop to sort it out, but for me that is a 60 mile round trip!

 

My phone is a brand new iPhone SE

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Anonymous
Posts: 0

Re: How to Lengthen Ringtime on any O2 Mobile

This is what I get every time I try....

 

"Error performing request

Unkown Error"

 

"Setting Registration

Failed

Voice Call Forwarding

When Unanswered"

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Posts: 94,270
Topics: 541
Solutions: 12,007
Registered: ‎04-04-2012

Re: How to Lengthen Ringtime on any O2 Mobile

We had a problem reported recent with some codes which was supposed to be getting looked at by tech support.
Give customer service a call back and ask them to escalate it for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: How to Lengthen Ringtime on any O2 Mobile

Customer service has apparently escalated it, but they tell me it will be 5 days before anyone calls me. Trouble is I cannot answer any calls anyway because voicemail gets it every time, I get 3 rings then voicemail takes the call.

 

This is a new monthly contract and I'm within the 14 days to cancel, which is what I am considering doing as I cannot take a call....

 

I cant wait another 5 days in the hope I might actually get to the phone and take the call, and even then I may not get a result, so seems better to cancel contract as I can't take calls anyway.

 

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Posts: 94,270
Topics: 541
Solutions: 12,007
Registered: ‎04-04-2012

Re: How to Lengthen Ringtime on any O2 Mobile

That's your choice to make if you feel it's the right thing to do as it may take some time to fix.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 3: Thinker
Posts: 32
Registered: ‎16-09-2016

Re: How to Lengthen Ringtime on any O2 Mobile

Hi MI5

Each time I try to change the wait value 5-30 secs I receive the message “Call forwarding. Connection problem or invalid MMI code” There’s no connection issue as I can make and receive calls normally. Any thoughts? I’m definitely using the format you specified. I’ve tried 20 25 and 30 secs and none work.

thanks

Colin

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Posts: 94,270
Topics: 541
Solutions: 12,007
Registered: ‎04-04-2012

Re: How to Lengthen Ringtime on any O2 Mobile

I can only advise you the same to call customer services Colin.
I would have thought the issue with the codes would have been sorted by now, but maybe not?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 75,167
Topics: 559
Solutions: 3,480
Registered: ‎04-01-2009

Re: How to Lengthen Ringtime on any O2 Mobile

[ Edited ]

The code is working fine for me. I've just this minute checked

**61*901*11*30#

 

Screenshot_20171211-225534.png

 

[image size edited]

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Level 3: Thinker
Posts: 32
Registered: ‎16-09-2016

Re: How to Lengthen Ringtime on any O2 Mobile

Hi jonsie

**61*901*11*25# still gets me the same message

 

Call forwarding

Connection problem or invalid MMI code

 

Guess I’ll have to call customer services tomorrow 

 

thanks

Colin

 

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Posts: 75,167
Topics: 559
Solutions: 3,480
Registered: ‎04-01-2009

Re: How to Lengthen Ringtime on any O2 Mobile

[ Edited ]

Have you tried the code ##002# which will cancel all existing diverts and then trying the ringtime code **61*901*11*30# ?