Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! A couple questions about billing and click and collect

Hey I'm new to click and collect, I just ordered an iPhone 13 Pro Max and was wondering firstly, do I get my SIM card delivered to me or do I collect that alongside my device? I know the question sounds dumb but I just want to be sure beforehand. Als...

AR1694 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Speaking with an agent about my bill

So the issue I have is with a barred service due to a change in circumstances, I cannot make an outbound call from my handset to an agent who works for o2 to discuss an arrangement to clear my arrears. Is there a number that can be provided so I can ...

Resolved! Pay monthly sim start date

Hi, my contract expires on 8th March. I am happy with my device, so I want to move to a 12 month Pay Monthly Sim. I was just wondering, if I ordered the sim today, when would the monthly contract start? Could I wait until 8th March to activate it the...

Resolved! Volt

I have both services in my name for a very long time , however Iam being told on the site that , Virgin media is not available in my area , This is obviously wrong I have a virgin land line too, can someone clarify why ?????

Alan79 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Final Bill Error

Hello,I had a billing error that was disputed on a pay monthly account that I have now cancelled. I need to pay my final bill but O2 only presents automatic billing options that have the incorrect amount.How do I resolve this?

Resolved! New contract

I commenced a new contract with o2 yesterday via a third party. I called yesterday afternoon to migrate my previous number (also with o2) to my new sim.I was told that it would be connected within 24 hours, but mostly likely within the next 4.This se...

Russarlee by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Phone cut off

How do I talk to an actual person to sort my bill out I've been trying for weeks i can't even call o2 please someone help

BlocR by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Phone contact in IPad

i am looking at buying a sim only deal Airtime: 60GB data | Unlimited minutes | Unlimited texts | 24 months contract | Monthly £16.00 can i use this in my ipad? The tariffs that come with ipads 02 sell are a lot more money>