How do I reach the Live chat team?

[Anonymous]

Please can comeone tell me how to reach the Live chat team.

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[kory58]

They are unreachable! And useless

[pgn]

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@kory58 wrote:

They are unreachable! And useless

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Check in the My O2 app. There's a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 - there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.

[SandraD]

Thank you for your reply. I actually just emailed O2 now so fingers crossed i get some feedback.  😁

[Oxonian]

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@SandraD wrote:

Thank you for your reply. I actually just emailed O2 now so fingers crossed i get some feedback.  😁

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@SandraD 

What post are you responding to ?

The post by @pgn immediately above yours is from a few days short of two years ago !  🤣

[hlkhjglhlkjh]

I have no access to a phone. How on earth am i suppose to contact 02. I can't login into my account because it texts a code to my phone to be able to login.
There is no live chat, or email? What is this 1980s?

[MI5 · Accepted solution]

@hlkhjglhlkjh 

Social media ?

Guide: How to find help & contact O2 

[Oxonian]

@hlkhjglhlkjh 

Another option that might work for you that is not obviously mentioned in the guide that @MI5 has posted is to use Skype from your PC :-

Guide: A Guide to Skype