Payment

[DA10]

Good Afternoon,

I paid my bill yesterday at 11:48 via O2. I received a text telling me payment was successful and authorization code. This payment has be deducted from my bank account.

O2 are saying they haven’t received this payment and my phone is restricted. I have called 02 twice now, 1st time was a useless call as the person didn’t seem interested in helping. 2nd was a lot more helpful, asking for the authorization code, passing to the payment team and giving me a reference. The problem is she said this might take 3 days to be sorted.

I’ve looked for a live chat on MyO2 but with no luck. I would appreciate any help.

Thank You 

[Bambino]

@DA10 It can take up to 48 hours for monies paid to O2 to clear their account.

Try speaking to the Payment Management Team again on 0800 902 0217/0800 032 5302

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)