No way to cancel contract

slacky1 · ‎12-08-2024

I moved out of the UK and haven't canceled my contract while I was still there.

Now I'm not able to reach any service representative, since you are only supporting chat through My O2 app which is not available outside of the UK.

I keep getting charged for the service that I don't use without a mean to cancel the contract.

Please advise

Enlli · ‎12-08-2024

All the ways to contact O2

Guide: How to find help & contact O2

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

Bambino · ‎12-08-2024

@slacky1 If your sim is still working see if anything in this guide helps: Cancelling your contract - An updated guide - O2 Community

I DO NOT WORK FOR O2

MI5 · ‎12-08-2024

@slacky1

You can't cancel on chat anyway, the only way you can cancel in your situation is by calling O2.

Use Skype to call Guide: A Guide to Skype

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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