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How do I leave my contract early

Bluetooth
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on ‎22-06-2020 08:30

on ‎22-06-2020 08:30

I need to leave o2 after moving and finding out this new house has very little and often no o2 signal even though they reckon it's ok. I don't have a landline so need my mobile. 
I've found my next provider but unsure how to go about cancelling, moving and taking my number


My device plan I need to pay £110 off which I found that but not sure how to go about the rest. Thanks in advance 

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MI5
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on ‎22-06-2020 08:33

on ‎22-06-2020 08:33

@Bluetooth 

All explained here Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bluetooth
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on ‎22-06-2020 08:37

on ‎22-06-2020 08:37

Thank you! 
I tried finding something like this but just ended up in circles. 

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MI5
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on ‎22-06-2020 08:38

on ‎22-06-2020 08:38

You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bluetooth
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on ‎22-06-2020 08:52

on ‎22-06-2020 08:52

Will the new provider ask if I have a pac code or do I call them? New to this sorry. Been with o2 since my first contract 

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MI5
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on ‎22-06-2020 08:55

on ‎22-06-2020 08:55

@Bluetooth 

Get your PAC from O2 as described in the guide.

Then you give the PAC to your new provider when you start the contract with them. They will then process your number change for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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