o2 website bolt ons not available when changing tarriffs

[Rob_Brew]

Dear o2.

Just to let you know that I am unable to select a bolt on using both your app and website because I am changing tarrif.

I get the error message:

You've chosen to change tariff, and your new tariff will start on your next bill date. If you want to cancel this change you can, as long as you cancel more than 24 hours before your bill date.

But cannot select a bolt on to replace my declining data.

Thanks,

    Rob [personal data removed].

[Cleoriff]

@Rob_Brew 

It's because you are changing tariff. If you need more data when the tariff has fully changed over, then you will be ok to do so

If you need to call O2 then use any of the numbers in this guide Guide: Coronavirus Community Help and Support 0800 587 4005 is the best one to call

Could you edit your post to remove personal info please. This is a community form open to all. Thanks