cancel
Showing results for 
Search instead for 
Did you mean: 

How do I leave my contract early

Bluetooth
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I need to leave o2 after moving and finding out this new house has very little and often no o2 signal even though they reckon it's ok. I don't have a landline so need my mobile. 
I've found my next provider but unsure how to go about cancelling, moving and taking my number


My device plan I need to pay £110 off which I found that but not sure how to go about the rest. Thanks in advance 

Message 1 of 6
531 Views
5 REPLIES 5

MI5
Level 94: Supreme
  • 143448 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Bluetooth 

All explained here Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 6
529 Views

Bluetooth
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thank you! 
I tried finding something like this but just ended up in circles. 

Message 3 of 6
524 Views

MI5
Level 94: Supreme
  • 143448 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 6
521 Views

Bluetooth
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Will the new provider ask if I have a pac code or do I call them? New to this sorry. Been with o2 since my first contract 

Message 5 of 6
512 Views

MI5
Level 94: Supreme
  • 143448 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Bluetooth 

Get your PAC from O2 as described in the guide.

Then you give the PAC to your new provider when you start the contract with them. They will then process your number change for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 6
508 Views