How do I close my account?

[Anonymous]

I have an O2 Mobile Broadband pay monthly account that I want to close. 

I tried to do this via live chat but was told that I had to call CS on 0344 809 0202. I don't have an O2 mobile so have to pay for calls to this number. After being put on hold for 20 minutes, I decided I didn't want to pay to listen to the "on hold" music any longer and hung up. How else can I close my account without having to ring CS?

[jonsie · Accepted solution]

A useful guide here by one of our members.

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...

Being a mobile broadband account a written letter may be your best option if you don't want to speak to them.

[Anonymous]

Unfortunately calling customer services is the queickest way of giving them your 30 days cancellation notice.

Alternatively, send them a letter however i would recommend sending via recorded delivery

[L_W_Ward]

If i have to call somewhere from my mobile i usually search for their internaltion number. Don't kill me if this doen't work though, just a thought. 

[davethorp]

Calling doesn't always mean the cancellation will be actioned as we've seen on a couple of other threads recently.

A recorded delivery letter is the best way to make sure it gets actioned as per the guide linked earlier in the thread. Or at least if it doesn't get actioned, you will have proof it was received

[Anonymous]

Well what a joke O2 is I have been trying to close an account for 3 weeks I went to O2 shops that tell me it can only be done on the phone not in the shop, I have tried so manys times calling them to be told 'all lines are busy' it's a joke I'm so annoyed with O2 I have 5 accounts with them I had to close one of my account because I was getting charged for imessage calls abroad I had the roaming off had BLUE messages that was proof all the text I sent were imessage through WiFi I got billed in the hundreds for it and when I complained they told me it must be my Iphone settings. So I took the Iphone to Apple who had the phone all day and checked it there was nothing wrong with the phone which I knew all the time. So I gave up bought a new phone and new contract to stop the bills and guess what after 3 weeks I cannot cancel the old contract because nobody will answer my calls if anybody reads this at O2 your pissing off customers big time and they will leave to better providers!

[Anonymous]

Hi

Appreciate how frustrating this is.

We do know they have been overrun with the Apple Launch and now possibly the Note 4 Launch.

[Anonymous]

0344 should be free from any mobile network as long as you have free mins. not 100% check it with your current network provider.

[MI5]

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@Anonymous wrote:

0344 should be free from any mobile network as long as you have free mins. not 100% check it with your current network provider.

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All 03 numbers come out of any call allowance but they are not "free" per se

[Anonymous]

tried again this morning just kept palying music then after an hour is cuts off nuff said, I am going to Vodaphone for my next contracts without doubt