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How can I claim my free Samsung buds and SmartTag?

Natsmc
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I have chosen to upgrade to a Samsung 21+ and part of the package was free Samsung buds and a SmartTag. I was told on phone to o2 to claim online and I have tried checking the Samsung Members app but having no luck finding any information. Thanks in advance.
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jonsie
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You won't see any info on the members app until you have purchased the phone and open the app on the phone @Natsmc 

You can claim there or at Samsung UK website

There is also the cooling off period before you claim

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Natsmc
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The launch date for the phone is 28th of Jan (I have preordered and apparently it can take up to 3-5 days to receive the phone after launch date) but thats also the cut off date to claim the free gifts. I was told on phone by o2 that I would need to claim these before the date or I would not receive them. How can I claim my gifts on the new phone if the cut off date has passed? Think I might have to ring O2 as I'm super confused on the info they have given me.
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MI5
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@Natsmc 

You have to claim by February 27th 

https://www.samsung.com/ie/shop/galaxy-s-preorder/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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madasaf1sh
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@Natsmc

The link is here to claim:

http://www.samsungpromotions.claims/janpreorder
Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Natsmc
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Turns out I can't claim until 28th of Jan after I get my phone. I was in a real panic thinking I wouldnt be able to claim these on time lol. Thanks everyone.
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MI5
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@Natsmc 

That's correct.

The T&C's at the bottom of the link I gave you thumbsup

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 7
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