Hello everyone and I would just like to say O2 has always been so helpful even thou my signal is giving me an issue they are trying to sort it out and have always called me up to check up on how my signal issue is getting on...I remember when I was with T-mobile it was a nightmare customer service on the phone where really horrible and they only cared and bout money..where O2 always have put customers first I don't know why people always say O2 is expensive and don't offer uimited data but they always have had a good customer service and there speed is better than rest of the networks I've tried to tell u guys the truth...I remember going into EE store and they called security on me because they had pissed me off so bad unhelpfully EE staff members and phone line ppl are really rude ...All I wanted was a sim card replaced that's all what they did was get a phone called customer service and I had forgot my password but I provided them with my address my date of birth and other security things that I know only and the EE customer service adviser was like sorry I can't help u ....I was like omg that's it I've had enough and started arguing with them and they still did not help me I ended up paying them like 145 for something I didn't use ....how dare ppl say O2 is not good in my life time I've used O2 for about 7 years they have always been very helpful ..... 
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There is a vast difference between being trained and being experienced in one-on-one conversations with a customer and putting that training into practice. I always advocate calling back if you aren't happy with the initial adviser.
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@Anonymous wrote:
I agree Jonsie although one must ask the question should you have to call back or should they know what they are doing in the first place
We would all hope so but as we know call quality can vary. No one should have to call twice to get a problem resolved but unfortunately you sometimes have to. It's the same with any call centres and not unique to O2. You can even ask a doctor for a second opinion 
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We'll 2nd time around was completely different. 1st person answered and thought I wanted to pay my whole contract of but he couldn't do it any way and transferred me to another area of O2.
I spoke to a fab women at O2 Preston Brook. She was really helpful, knew her stuff and sorted it out straight away. She did however thought I was paying it all because of the person transferring me gave wrong info again, but I said no just my phone plan and I want to leave my airtime contract open.
So moral of the story which has been mentioned, just keep trying.
But it does frighten me when they have people that do give wrong info or clearly don't understand, we all have to learn some where, but when it's peoples monies and credit debit card info, that's when I'm worried that something goes drastically wrong.
I spoke to a fab women at O2 Preston Brook. She was really helpful, knew her stuff and sorted it out straight away. She did however thought I was paying it all because of the person transferring me gave wrong info again, but I said no just my phone plan and I want to leave my airtime contract open.
So moral of the story which has been mentioned, just keep trying.
But it does frighten me when they have people that do give wrong info or clearly don't understand, we all have to learn some where, but when it's peoples monies and credit debit card info, that's when I'm worried that something goes drastically wrong.
Good to hear you were sorted in the end.
That's good to hear you got there in the end
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It's a shame that call quality and customer experience can vary so much but glad you got it sorted:smileyhappy:
