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Previous bills

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Anonymous
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‎06-04-2014 14:20

‎06-04-2014 14:20

Why can I no longer view previous bills ?
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jonsie
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‎06-04-2014 14:48

‎06-04-2014 14:48

If you aren't seeing this, try clearing browser cache or a different browser and if still a problem call 202. Untitled
Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
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‎06-04-2014 14:23 - edited ‎06-04-2014 14:24

‎06-04-2014 14:23 - edited ‎06-04-2014 14:24

Hi


They should be in your myo2 for contract customers.

If not ring cs on 202.

A recent thread http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Bills/m-p/511666/highlight/true#M50361
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MI5
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‎06-04-2014 14:24

‎06-04-2014 14:24

Mine are in MyO2. Where are you looking?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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‎06-04-2014 14:29

‎06-04-2014 14:29

I can see previous bills in My O2 as far back as May 2012 so it would seem it's account related rather than a general issue. If you can't see them you may need to call 202 or try a different browser.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
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‎06-04-2014 14:38

‎06-04-2014 14:38

I only have recent charges or latest bill. Nothing about previous
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Anonymous
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In response to Anonymous

‎06-04-2014 14:42

‎06-04-2014 14:42

Once your in your bill on the left hand side at the very top should be a tab called previous bills
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Anonymous
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‎06-04-2014 14:43

‎06-04-2014 14:43

I don't get that page anymore. Is it bcoz I'm in the mobile site and if so how do I get into full site?
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Anonymous
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‎06-04-2014 14:43

‎06-04-2014 14:43

Ring cs on 202
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Anonymous
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‎06-04-2014 14:45

‎06-04-2014 14:45

The myo2 is located at the top of the forum page.
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Anonymous
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‎06-04-2014 14:47

‎06-04-2014 14:47

If you are looking on a mobile phone there should be an option right at the bottom to click for full site although I would recommend looking at it on a tablet or computer
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