on 05-04-2014 21:08
on 05-04-2014 21:08
on 06-04-2014 14:04
on 06-04-2014 14:07
on 06-04-2014 14:07
on 06-04-2014 14:11
on 06-04-2014 14:11
There is a vast difference between being trained and being experienced in one-on-one conversations with a customer and putting that training into practice. I always advocate calling back if you aren't happy with the initial adviser.
on 06-04-2014 14:15
on 06-04-2014 14:21
on 06-04-2014 14:21
@Anonymous wrote:
I agree Jonsie although one must ask the question should you have to call back or should they know what they are doing in the first place
We would all hope so but as we know call quality can vary. No one should have to call twice to get a problem resolved but unfortunately you sometimes have to. It's the same with any call centres and not unique to O2. You can even ask a doctor for a second opinion
on 06-04-2014 16:34
on 06-04-2014 16:34
on 06-04-2014 16:39
on 06-04-2014 17:23
on 06-04-2014 17:24
on 06-04-2014 17:24
on 06-04-2014 17:58
on 06-04-2014 17:58
It's a shame that call quality and customer experience can vary so much but glad you got it sorted:smileyhappy: