Hello everyone and I would just like to say O2 has always been so helpful even thou my signal is giving me an issue they are trying to sort it out and have always called me up to check up on how my signal issue is getting on...I remember when I was with T-mobile it was a nightmare customer service on the phone where really horrible and they only cared and bout money..where O2 always have put customers first I don't know why people always say O2 is expensive and don't offer uimited data but they always have had a good customer service and there speed is better than rest of the networks I've tried to tell u guys the truth...I remember going into EE store and they called security on me because they had pissed me off so bad unhelpfully EE staff members and phone line ppl are really rude ...All I wanted was a sim card replaced that's all what they did was get a phone called customer service and I had forgot my password but I provided them with my address my date of birth and other security things that I know only and the EE customer service adviser was like sorry I can't help u ....I was like omg that's it I've had enough and started arguing with them and they still did not help me I ended up paying them like 145 for something I didn't use ....how dare ppl say O2 is not good in my life time I've used O2 for about 7 years they have always been very helpful ..... 
My choice is Payg and I buy my phones as Sim Free.
That way I'm not locked in and incur no cancellation fees.
Obviously I do pay full retail price for my handsets and don't get above 1gb of data in my 4G tariff but that's not a deal breaker for me @Anonymous
That way I'm not locked in and incur no cancellation fees.
Obviously I do pay full retail price for my handsets and don't get above 1gb of data in my 4G tariff but that's not a deal breaker for me @Anonymous
You're very welcome.
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We'll after me saying yesterday how good O2 have been. Today was a complete let down.
I've called this morning as I want to pay my phone plan of. So it goes like this
Can I get a final figure so I can pay of my phone plane please
O2: your phone what
My phone plan
O2: er I'll look. It's £xx.xx
No that's my phone tariff bill, I want to know how much I owe on my phone plan.
O2: er nothing.
And that's when I ended the call politely.
I will try again later as I know how much I owe, but this just goes to show that the person had no clue what I was on about and I had 0 confidence in them, I even if they had told me a figure, I wouldn't have passed my debit card details over the phone.
I also don't think I was talking to some one in uk as well. Not that matters.
I've called this morning as I want to pay my phone plan of. So it goes like this
Can I get a final figure so I can pay of my phone plane please
O2: your phone what
My phone plan
O2: er I'll look. It's £xx.xx
No that's my phone tariff bill, I want to know how much I owe on my phone plan.
O2: er nothing.
And that's when I ended the call politely.
I will try again later as I know how much I owe, but this just goes to show that the person had no clue what I was on about and I had 0 confidence in them, I even if they had told me a figure, I wouldn't have passed my debit card details over the phone.
I also don't think I was talking to some one in uk as well. Not that matters.
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Unfortunately the depth of knowledge does seem to vary a great deal with different advisers. Hopefully next time you call it will answered by somewhere with more experience and training.
