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This isn't live chat, so if you have a question could you ask here?
If your iPhone isn't working you need IData applied.
To do this, you'll need to call O2
Numbers here Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen if you have to.
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Did you get your issue sorted by live chat eventually @Adriana ?
