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Travel inclusive USA

RS51
Level 1: Joiner
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I spend about 3 months a year in the US. I have a travel inclusive contract but when I arrived this time I got this message:

 

Welcome to USA. If you want to use data while you're here, you'll need to buy a Zone 1 Bolt On. Etc etc

 

I had no service for a couple of hours after arriving but suddenly it burst into life and allowed me to use my phone normally. 
the message also appeared again at a later time after I’d been in a no-signal spot. 

any ideas on this? Thanks. 

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MI5
Level 94: Supreme
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@RS51 

If you still have the travel inclusive bolt on then free roaming is still included so don't worry about the messages.

Guide: Roaming MegaGuide 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>

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MI5
Level 94: Supreme
  • 145837 Posts
  • 635 Topics
  • 28021 Solutions
Registered:

@RS51 

If you still have the travel inclusive bolt on then free roaming is still included so don't worry about the messages.

Guide: Roaming MegaGuide 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
Message 2 of 2
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