Hi

[Adriana]

iPhone

[Adriana]

Hi

[Cleoriff]

@Adriana 

This isn't live chat, so if you have a question could you ask here?

If your iPhone  isn't working you need IData applied.

To do this, you'll need to call O2

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen if you have to.

[MI5]

Hi @Adriana 

How can we help you?

[jonsie]

Did you get your issue sorted by live chat eventually @Adriana ?