cancel
Showing results for 
Search instead for 
Did you mean: 

Help with viewing previous bills

Christine
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Can anybody help me with viewing previous bills please? I have got as far as 'view previous bills' but when I click on my phone number, it tells me to choose which phone it is out of about 20 different options! My phone is very old and is not listed on there! Thanks in advance

Message 1 of 7
1,435 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143422 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
Hi @Christine have a look at our help guide here https://community.o2.co.uk/t5/How-to-Guides/How-do-I-get-to-the-Download-Bill-page/ba-p/1014096
It shouldn't matter what your phone is?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 7
1,430 Views
6 REPLIES 6

MI5
Level 94: Supreme
  • 143422 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
Hi @Christine have a look at our help guide here https://community.o2.co.uk/t5/How-to-Guides/How-do-I-get-to-the-Download-Bill-page/ba-p/1014096
It shouldn't matter what your phone is?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 7
1,431 Views

EmilieT
Former Staff
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Hi @Christine, did you get a chance to look at the link @MI5 shared above? Please let us know how you get on with this slight_smile

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 3 of 7
1,381 Views

Christine
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi there,

Thank you very much for your help! I finally managed to view my bills but unfortunately I could only see 6 months worth. In the end I phoned customer services who could only do the same. I did manage to find out when the contract first started though which was in 2010!!! Thanks for your help slight_smile

Message 4 of 7
1,364 Views

MI5
Level 94: Supreme
  • 143422 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
Glad you got there in the end slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 7
1,362 Views

Christine
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi EmilieT.

Yes it was a big help thank you. I didn't manage to find out everything I wanted to but it was a big help slight_smile  After spending most of the day chatting to customer services, I think I have the problem sorted. I'm keeping my fingers crossed! wink 

Message 6 of 7
1,362 Views

EmilieT
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Rally good to hear, thanks for the update @Christine smiley

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 7 of 7
1,350 Views