Help with Over charged bill

[Lily4]

Hi there,

please help as I have been trying to ask why I was charged extra this month for adjustment £4.86.

And was replied it's a adjustment charged, but I would like to know on what charge? After trying many ways and o2 help was still unable to give me the answer when I was using the message and sent to whom and on what date?

[jonsie]

You'll need to call O2.

Numbers here

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

@O2Georginais on tomorrow so if you have further issues she may be able to assist

[Cleoriff]

I wonder if you sent a MMS instead of a normal text @Lily4?

Guide: Accidental MMS Sending and How to Avoid it 

[O2Georgina]

Morning @jonsie  thansk for the tag,

@Lily4  I will send you a private message so that we can look in to this for you

[jonsie]

Good morning and thank you @O2Georgina